The 2014 NHS staff survey has been published and it shows little progress being made on the vast majority of work place issues. Over 624,000 NHS staff were invited to participate using a self-completion postal questionnaire survey or electronically via email. There were Just 255,000 NHS staff who responded, a response rate of 42% (49% in 2013). This rate of response is a significant issue. It has been suggested that this reduction in staff engagement is due to staff being “surveyed out”, of course the real reason is that staff do not see much improvement year on year so have voted with their feet and now do not see the point. The fact is this is not just a tool to take out once a year, read and put on the shelf. It has to be valued and used as the template for improvement on a day to day basis. Anything less is just not good enough.
However some of the responses to questions is extremely telling.
- Only 41% of all staff felt that their trust values their work.
- Just 56% of staff would recommend their organisation as a place to work. Last year the figure was 58%
- Just 37% said that communication between senior managers and staff is effective
- Less than a third of all NHS staff (29%) reported that senior managers act on feedback from staff (this is an increase on the 2013 score of 28%).
- only 43% said their organisation takes positive action on health and well-being
- A staggering 44%of staff reported bullying, harassment and abuse cases up from last year’s figures.
- 28% of staff report that they experienced bullying, harassment and abuse from patients, their relatives or other members of the public in the previous 12 months. This was down by 1% on last year’s figures.
- Over 71% 0f staff said they were working extra hours.
- 39 % of NHS staff reported that during the last 12 months they have felt unwell as a result of work related stress
- Just over half of staff indicated that they often or always look forward to going to work.
- 33% of staff are satisfied with their level of pay this is a notable drop from 38% in 2013.
The above represents just some of the overall statistics, and we would recommend that you look at the statistics for your own Trust and see the results.
Eddie Saville HCSA General Secretary stated,
“The results of this survey show that Government and Trusts are dong very little if anything to improve the lot of hard working NHS staff, staff feel undervalued, unhappy with their pay and many do not look forward to going to work. Also there are still to many staff experiencing bullying and harassment at work”
This must surely be a wakeup call to all to the Government and Trusts Boards. This decline in staff satisfaction is bound to have an impact on the patient experience, so there is a real need to improve staff engagement, to listen more to staff and act faster to resolve issues.
Read the full staff survey outcomes at: http://www.nhsstaffsurveys.com/Page/1010/Home/Staff-Survey-2014/